Frequently Asked Questions | Our Cellar
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Frequently Asked Questions | Orders | Our Cellar
According to US federal law, you must be 21 years old or over to purchase alcohol. That's why we ask for your date of birth when you place an order on Our Cellar.

Once your order is placed, an order confirmation email is sent to the email address you provided at checkout. If you did not receive it, please check your spam folder. If you have an account, you can also confirm and check the status of your orders in your account.

Please do not hesitate to contact us at support@ourcellar.com for assistance.

You can make purchases using your American Express, Visa, Mastercard, or Discover credit card.
We accept international American Express, Visa, and Mastercard. There may be cases in which the card is not accepted. If this happens, please do not hesitate to contact us at support@ourcellar.com for assistance.

Depending on the status of your order, it may be possible to cancel an item or change it.

If you need to make any changes to your purchase, please contact us at support@ourcellar.com for assistance.

Please contact customer service at 855-576-2031 or email support@ourcellar.com and we will get back to you as soon as possible.
Taxes are calculated according to your shipping destination and itemized on the Order Summary section of checkout.

Our products make great gifts! Gift messages can be added to an order free of charge and included in your package. Currently we can offer one gift note per order only.

If you are purchasing multiple gifts with different gift messages, we recommend that you place separate orders for each gift.

Presentation is an important part when experiencing our brands! Your order will be placed in one of our signature Our Cellar boxes that will be great either for gifting or for self-indulging. For a sneak peak, you can take a look at it here.

The vast majority of our packaging is made from recycled materials and all of it can be recycled/upcycled once you're done. You can also reuse our boxes to store any other items in your cellar!

It is our priority to keep your information secure. Should you have further questions, please refer to our Privacy Policy.
Unfortunately, personalized items are final sale and non-refundable. Please ensure that your personalization is correct when placing your order. If your personalized item does not match what was submitted when placing your order or is defective, please contact us at support@ourcellar.com.