Frequently Asked Questions | Our CellarBack
We unfortunately cannot ship internationally or to the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Washington, Wyoming.
Deliveries take place Monday through Friday. Orders containing personalization will ship within 24 hours or the following business day once submitted.
For orders that do not contain a personalized item, orders submitted by noon (12pm) PT will be shipped on the same day. Orders submitted after 12pm will ship the following business day. Please note that orders placed between 12pm (PT) Friday and end of day Sunday will ship the following Monday.
Your order may be delivered via FedEx or UPS within the below timeframes:
Ground shipping: Arrives in 1-5 business days after shipment
2nd day air: End of day delivery 2 business days after shipment
Standard overnight: End of day delivery 1 business day after shipment
Orders generally arrive by 3pm; by 4:30pm to rural areas; by 8pm to residences
Priority overnight: Morning delivery 1 business day after shipment
Orders generally arrive by 10:30am to most U.S. addresses; by 5pm to some rural or remote areas; by 4:30pm on Saturdays
If you have any questions, please contact us at firstname.lastname@example.org or call 855-576-2031 between 9am and 5:30pm (ET), Monday through Friday.
Shipping will vary depending on the contents of your order as well as destination. Below are the starting prices for each delivery method:
Ground shipping: $15 and up
2nd day air: $18 and up
Standard overnight: $38 and up
Priority overnight: $40 and up
You will receive a tracking link when your order has shipped. Registered users can track the status of most orders from their account.
Please do not hesitate to email us at email@example.com or call 855-576-2031 between 9am and 5:30pm (ET), Monday through Friday.
Harsh weather conditions (be it rain, snow or heat) may occasionally hold wine shipments along the delivery route. In this case, you will be notified via email if there is a weather hold.
If you feel that you have received a damaged bottle due to extreme weather, please do not hesitate to email us at firstname.lastname@example.org or call 855-576-2031 between 9am and 5:30pm (ET), Monday through Friday.