Frequently Asked Questions | Our Cellar

Our Cellar currently ships to the following states: Alaska, California, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Massachusetts, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Oregon, South Carolina, South Dakota, Virginia, West Virginia, Wisconsin.

We unfortunately cannot ship internationally or to the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Washington, Wyoming.

Deliveries take place Monday through Friday. Orders containing personalization will ship within 24 hours or the following business day once submitted.

For orders that do not contain a personalized item, orders submitted by noon (12pm) PT will be shipped on the same day. Orders submitted after 12pm will ship the following business day. Please note that orders placed between 12pm (PT) Friday and end of day Sunday will ship the following Monday.

Your order may be delivered via FedEx or UPS within the below timeframes:

  1. Ground shipping: Arrives in 1-5 business days after shipment

  2. 2nd day air: End of day delivery 2 business days after shipment

  3. Standard overnight: End of day delivery 1 business day after shipment

    • Orders generally arrive by 3pm; by 4:30pm to rural areas; by 8pm to residences

  4. Priority overnight: Morning delivery 1 business day after shipment

    • Orders generally arrive by 10:30am to most U.S. addresses; by 5pm to some rural or remote areas; by 4:30pm on Saturdays

If you have any questions, please contact us at or call 855-576-2031 between 9am and 5:30pm (ET), Monday through Friday.


Shipping will vary depending on the contents of your order as well as destination. Below are the starting prices for each delivery method:

Ground shipping: $15 and up

2nd day air: $18 and up

Standard overnight: $38 and up

Priority overnight: $40 and up

You will receive a tracking link when your order has shipped. Registered users can track the status of most orders from their account.

Please do not hesitate to email us at or call 855-576-2031 between 9am and 5:30pm (ET), Monday through Friday.

An adult age 21 or older must sign for the delivery of your package. We cannot ship to PO boxes or APO FPO addresses.
If your package is coming via FedEx or UPS, you can show your ID at a distance and the driver will sign the device for you.
In most cases, the carrier will attempt to deliver your package three times before returning it to us. If you have missed a delivery attempt, please call the carrier (use the number listed on the tag left for you) to make alternate delivery arrangements. After the final attempt, undeliverable packages will be returned and a refund issued.
The federal government requires that someone 21 or older, with a government-issued identification, be present to sign for any package containing alcohol.
Unfortunately, we cannot ship to a P.O. box or an APO/FPO/DPO address as a signature is requested at the time of delivery. All Items must be shipped to a physical address.

Harsh weather conditions (be it rain, snow or heat) may occasionally hold wine shipments along the delivery route. In this case, you will be notified via email if there is a weather hold.

If you feel that you have received a damaged bottle due to extreme weather, please do not hesitate to email us at or call 855-576-2031 between 9am and 5:30pm (ET), Monday through Friday.