Frequently Asked Questions | Our Cellar
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Frequently Asked Questions | Our Cellar
Our Cellar currently ships to the following states: Alaska, California, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Massachusetts, Minnesota, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Oregon, South Carolina, Wisconsin.

We unfortunately cannot ship internationally or to the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Montana, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wyoming.
Orders placed by 6pm (PT) will ship out the following business day. Please note that orders placed between 6pm (PT) Friday and Sunday 6pm (PT) will ship out Monday.

Your order may be delivered via FedEx or UPS within the below timeframes:
  1. Ground shipping: Arrives in 1-5 business days after shipment
  2. 2nd day air: End of day delivery 2 business days after shipment
  3. Standard overnight: End of day delivery 1 business day after shipment
    • Orders generally arrive by 3pm; by 4:30pm to rural areas; by 8pm to residences.
  4. Priority overnight: Morning delivery 1 business day after shipment
    • Orders generally arrive by 10:30am to most U.S. addresses; by 5pm to some rural or remote areas; by 4:30pm on Saturdays.

Shipping will vary depending on the contents of your order as well as destination. Below are the starting prices for each delivery method:

Ground shipping: $15 and up

2nd day air: $18 and up

Standard overnight: $38 and up

Priority overnight: $40 and up


You will receive a tracking link when your order has shipped. Registered users can track the status of most orders from their account.

Please do not hesitate to contact us at support@ourcellar.com for assistance.

An adult age 21 or older must sign for the delivery of your package. We cannot ship to PO boxes or APO FPO addresses.
If your package is coming via FedEx or UPS, you can show your ID at a distance and the driver will sign the device for you.
In most cases, the carrier will attempt to deliver your package three times before returning it to us. If you have missed a delivery attempt, please call the carrier (use the number listed on the tag left for you) to make alternate delivery arrangements. After the final attempt, undeliverable packages will be returned and a refund issued.
The federal government requires that someone 21 or older, with a government-issued identification, be present to sign for any package containing alcohol.
Unfortunately, we cannot ship to a P.O. box or an APO/FPO/DPO address as a signature is requested at the time of delivery. All Items must be shipped to a physical address.

Harsh weather conditions (be it rain, snow or heat) may occasionally hold wine shipments along the delivery route. In this case, you will be notified via email if there is a weather hold.

If you feel that you have received a damaged bottle due to extreme weather, please do not hesitate to contact us at support@ourcellar.com for assistance.